Response to Quality-related Questions
The customers can dial the service hotline of the Company (023-67166888 or 4008114911) before, during and after purchase. The Company will offer high-quality services to customers. For products which are verified to be unqualified, the Company will pay back the whole price to guarantee the customers’ interests. In this way, the Company wins itself a good reputation that “Pigeon wires for home decoration, no worry for unsafety”.
I. Quick Response
The Company promises that after receiving of the customers’ opinions or feedbacks, it will give response or go to the site for verification quickly: within 24 hours for downtown areas, within 36 hours for suburb areas and within 48 hours for areas outside the city. Problems that can be handled on site will be handled on site; those failing to be handled on site will be reported to the Company and handled as per relevant procedures.
II. “Three Guarantees” Service (for Repair, Replacement or Compensation of Faulty Products)
1. The Company promises to repair, replace or take back the products upon occurrence of one or several specific circumstances and it will indemnity the customers against any loss incurred. These circumstances are described as below:
(1) The product fails to perform the function it is intended to perform and no information is given about it in advance;
(2) The product fails to meet the customer's standard;
(3) Actual quality of the product does not conform to that described or shown with an identical sample before.
2. Damages to the product due to improper usage or maintenance by the customer, the Company does not offer "three guarantees” service. If the damaged product is repairable, the Company can help the customer repair, but the customer shall pay accordingly.
3. In the case that a customer insists on return of product due to purchase price variation, the Company offers no “three guarantees” service.